What is Happening?

Video displays but audio can't be heard.

Why is it Happening?

This problem is typically caused by a wiring issue or volume settings.

How do I fix it?

Resolve this issue by completing the steps that appear below:

  1. Ensure Your Volume is Turned Up Enough
    Try pressing the mute and volume up buttons on your AirTV remote.
    If you are still having problems afterwards, continue on to the next step.
  2. Close and Relaunch the App
    Force close the app using these steps and then relaunch the app.
    If you are still having problems afterwards, continue on to the next step.
  3. Ensure the Wiring Between Your AirTV Player and TV is Secure
    Make sure the HDMI cable is connected securely to the back of the TV and the AirTV Player.
    If any other equipment is connected between the TV and AirTV Player, ensure these connections are secure as well.
    If you are still having problems and the wiring is correct and secure, continue on to the next step.
  4. Ensure the Software on Your AirTV Player is Up-to-Date
    Follow these steps to check for and install software updates.
    If you are still having problems and the software is up-to-date, continue on to the next step.
  5. Reset Your AirTV Player
    Unplug your AirTV Player from the electrical outlet for 10 seconds and then plug it back in.
    The reset process may take up to 5 minutes to complete.
Back to Help