I can't hear audio when using a Bluetooth device

What is Happening?

Audio can't be heard when using a Bluetooth Audio device.

Why is it Happening?

This issue typically occurs due to a pairing issue between the AirTV Player and the Bluetooth Audio device.

How do I fix it?

Resolve this issue by completing the steps that appear below:

1. Check if Audio Works Through Your TV Speakers
   If audio is missing when using TV speakers, troubleshoot I can see video but can't hear audio.
   If TV speakers have working audio, continue on to the next step.
2. Re-Pair the Bluetooth Device to Your AirTV Player
   Follow these steps to pair your Bluetooth device to your AirTV Player.
   If you are still having problems afterwards, continue on to the next step.
3. Reset Your AirTV Player
   Unplug your AirTV Player from the electrical outlet for 10 seconds and then plug it back in.
   The reset process may take up to 5 minutes to complete.
   If you are still having problems afterwards, continue on to the next step.
4. Re-Pair the Bluetooth Device to Your AirTV Player Again
   Follow these steps to pair your Bluetooth device to your AirTV Player.
   If you are still having problems afterwards, continue on to the next step.
5. Try Pairing Another Bluetooth Device to the AirTV Player
   Try pairing another Bluetooth Audio device to your AirTV Player to see if it has the same issue.
   If another device does not have the same issue, contact the manufacturer of your original Bluetooth Audio device to troubleshoot it.