1. What do I need to get started?
Setting up your AirTV Player is quick and easy. All you need is an HDTV, a broadband Internet connection, and power of course! Follow our setup guide to get started.
2. Does AirTV Player require a Sling subscription?
While AirTV Player is optimized for Sling, you don't need a Sling subscription to use it. If you do decide to try Sling, you can sign up for a 7-day free trial at any time through the AirTV Player interface.
3. Where can I buy AirTV Player?
You can order your AirTV Player here.
4. Does the AirTV Player come with a warranty?
It sure does! Your AirTV Player will be covered by a warranty for 12 months from the date you log in to Sling on your AirTV Player.
5. Are there monthly fees?
While some apps available on AirTV Player charge monthly fees, the AirTV Player itself comes with no monthly costs!
6. Will the AirTV Player work with my TV?
AirTV Player will work with all HDTVs through an HDMI cable.
7. Do I need an AirTV Player for each TV?
Yes, you'll need an AirTV Player for each TV you want to stream video to. Alternatively, you may freely move your AirTV Player between TVs, as the device is very portable.
8. Can the remote for AirTV Player control my TV?
Yes it can! The AirTV Player remote can be used to control both volume and power on most TVs and audio receivers. See our setup guide for more information.
9. Does AirTV Player play 4K content?
Yes it does! Keep in mind that you'll need a 4K TV to enjoy 4K content.
10. What Internet speed is required for AirTV?
We recommend a minimum download speed of at least 3 Mbps for streaming standard-definition (SD) video and 5 Mbps for streaming high-definition (HD) video. But because everyone's home network is different, we recommend contacting your Internet service provider with any home networking questions you may have.
11. What HD Antennas are compatible with AirTV?
Any OTA antenna with a coax connection is compatible with AirTV Player. You'll need an AirTV Adapter to connect the antenna to AirTV Player. See our OTA setup guide for more information.
12. Is Internet required to view local channels?
Nope. However, you do need an active Internet connection to access OTA channels through the Sling app. You'll also need an AirTV Adapter and an OTA antenna. You can purchase an AirTV Adapter here and an OTA antenna from most electronics retailers. Note that additional channels may be available through an Internet connection.
13. What local channels can I pick up in my area?
While we can't guarantee which local channels you will pick up, we recommend going to antennaweb.org to see what channels may be available in your area. Remember, you'll also need an AirTV adapter and an OTA antenna to watch local channels through AirTV Player. You can purchase an AirTV Adapter here and an OTA antenna from most electronics retailers.
14. How is AirTV Player different than others in the market?
Simply put...it's awesome! AirTV Player seamlessly integrates local and Internet channels into your streaming experience and is the only device optimized for Sling. Combine that with 4K video capabilities, an intuitive remote featuring voice search, and a plethora of apps from Google Play at your disposal, and you've got a truly unique streaming experience!
15. Can I return my AirTV Player or AirTV Adapter?
If you let us know within 30 days from time of purchase, we'll be happy to help process your return. We cannot process returns for individual items within a bundle order.
16. When will the software that fully integrates my local channels into the Sling guide be released?
Now! Your OTA channels are now fully integrated into your My TV homescreen and guide. All existing AirTV Player software upgrades automatically. However, if you're not seeing this new feature, you can manually update your software by following these steps.
17. What if I am having trouble updating the firmware on my AirTV Player?
If you experience any issues with the remote firmware update following your AirTV Player device update, unplug your AirTV Player and plug it back in to restart it.
